Meet the team

Amazing people across Australia


We're helpz

Introducing our team

helpz provides Positive Behaviour Support and Allied Health services in NSW, Queensland, ACT, Victoria and South Australia. We're a network of over 55 clinicians specialising in fields like Behaviour Support, Occupational Therapy, Music Therapy, Counselling, Psychology and more. They’re supported by an amazing team of Network Leads and head office staff. So, let's get to know some of the people at helpz. We're truly excited to be part of your journey!

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helpz Team members

Meet the team

Founder & Managing Director

Danny has over 25 years of experience in the Disability sector in Australia. This includes 16 years of working for the NSW Government, across multiple portfolios of Supported Accommodation, Ethics and Professional Standards, Clinical Governance, Community Support, Senior Leadership and Directorship.


The next phase compliments his additional experience in the not for profit space where he led sector transition and transformation in the unprecedented reform to the NDIS in Allied Health and Behaviour Support operations across NSW, Queensland and Victoria.


This partnership with Philip O'Sullivan brings an evolved, informed and sustainable NDIS business strategy.  Participants will reach the next level of empowerment, inclusion and independence through a work-life balance employment model where clinicians can deliver flexible and innovative practice.


Danny is a Registered Behaviour Support Practitioner and Registered Nurse, graduating from the University of Sydney with post-graduate qualifications in Public Sector Management. He strives for increased access, quality and standards of support for People with a Disability so they reach their goals and be as independent as they can be.

Founder & Chairman

Philip has an Hons Degree in Pure Economics from University College Dublin and over 25 years experience in exec and medical recruitment. This is the basis for developing the helpz platform,  best practice retention and remuneration to deliver premium outcomes for NDIS participants.


In 2003 Philip launched, with external financial backing, Charterhouse Partnership, a venture which enjoyed considerable success and saw him rewarded with a Young Businessman of the Year award in 2005. A year later, the group had offices in Sydney, Melbourne, Singapore and HK.

 

Callaways Executive began in 2008, with the single aim of delivering a boutique recruitment service. In both 2011 and 2013 Callaways won Seek Executive Recruiter of the Year Award. 


Philip co-founded Omega Medical in 2011 and it has grown to become a leader in the recruitment of locum and permanent positions for medical professionals in Australia. 


Identifying the changing landscape for clinicians in the NDIS arena, Philip has partnered with Danny Burgess to create a platform that dramatically improves the conditions and remuneration for frontline Disability sector clinicians.

Service Support Manager

Elinor joined the Disability sector working for the NSW Government as a Therapy Assistant where she supported Allied Health and Behaviour Support practitioners and operational management teams.


Moving into systems support and project roles, she went on to support a range of transition projects as the sector transformed with the introduction of the NDIS.


More recently, her work has focused on advocating for and driving client-centric continuous improvement, including the development and implementation of systematic feedback and consultation frameworks across a diverse range of services for a not-for-profit organisation, including Disability, community-based aged care, and child, youth, and family support services.


Elinor brings an integral layer to the NDIS Disability standards, with experience across client voice and client experience, organisational quality improvement, practice support, outcomes measurement and compliance.  She has skills in information management, discovered through her Master of Museum Studies, where this enriched her skills in data collection and analysis,  communication and passion about ensuring systems and processes supporting the delivery of quality practice, services  and decision-making as easily, efficiently and effectively as possible.

Danny Burgess, helpz Founding Manager and Director

Danny Burgess

Founder & Managing Director

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    Danny has over 25 years of experience in the Disability sector in Australia. This includes 16 years of working for the NSW Government, across multiple portfolios of Supported Accommodation, Ethics and Professional Standards, Clinical Governance, Community Support, Senior Leadership and Directorship.


    The next phase compliments his additional experience in the not for profit space where he led sector transition and transformation in the unprecedented reform to the NDIS in Allied Health and Behaviour Support operations across NSW, Queensland and Victoria.


    This partnership with Philip O'Sullivan brings an evolved, informed and sustainable NDIS business strategy.  Participants will reach the next level of empowerment, inclusion and independence through a work-life balance employment model where clinicians can deliver flexible and innovative practice.


    Danny is a Registered Behaviour Support Practitioner and Registered Nurse, graduating from the University of Sydney with post-graduate qualifications in Public Sector Management. He strives for increased access, quality and standards of support for People with a Disability so they reach their goals and be as independent as they can be.

Philip O'Sullivan, helpz Founder and Chairman

Philip O'Sullivan

Founder & Chairman

  • Learn More

    Philip has an Hons Degree in Pure Economics from University College Dublin and over 25 years experience in exec and medical recruitment. This is the basis for developing the helpz platform,  best practice retention and remuneration to deliver premium outcomes for NDIS participants.


    In 2003 Philip launched, with external financial backing, Charterhouse Partnership, a venture which enjoyed considerable success and saw him rewarded with a Young Businessman of the Year award in 2005. A year later, the group had offices in Sydney, Melbourne, Singapore and HK.


    Callaways Executive began in 2008, with the single aim of delivering a boutique recruitment service. In both 2011 and 2013 Callaways won Seek Executive Recruiter of the Year Award. 


    Philip co-founded Omega Medical in 2011 and it has grown to become a leader in the recruitment of locum and permanent positions for medical professionals in Australia. 


    Identifying the changing landscape for clinicians in the NDIS arena, Philip has partnered with Danny Burgess to create a platform that dramatically improves the conditions and remuneration for frontline Disability sector clinicians.

Elinor Langtry, helpz Service Support Manager

Elinor Langtry

Service Support Manager

  • Learn More

    Elinor joined the Disability sector working for the NSW Government as a Therapy Assistant where she supported Allied Health and Behaviour Support practitioners and operational management teams.


    Moving into systems support and project roles, she went on to support a range of transition projects as the sector transformed with the introduction of the NDIS.


    More recently, her work has focused on advocating for and driving client-centric continuous improvement, including the development and implementation of systematic feedback and consultation frameworks across a diverse range of services for a not-for-profit organisation, including Disability, community-based aged care, and child, youth, and family support services.


    Elinor brings an integral layer to the NDIS Disability standards, with experience across client voice and client experience, organisational quality improvement, practice support, outcomes measurement and compliance.  She has skills in information management, discovered through her Master of Museum Studies, where this enriched her skills in data collection and analysis,  communication and passion about ensuring systems and processes supporting the delivery of quality practice, services  and decision-making as easily, efficiently and effectively as possible.

Meet our Network Leads

Network Lead

Having obtained his Bachelor of Commerce from the University of Sydney, Luke started his career in Audit and Assurance. After receiving his CA qualification, he made a move into the Commercial Finance sphere where he has spent the majority of his career, including 3-years living and working in London.

 

Throughout his career he has worked across various roles, companies and industries. Over this time he has honed his skills in leading and motivating teams; identifying revenue opportunities and driving cost savings; developing and building relationships with all stakeholders; understanding business operations; designing and implementing systems and processes; financial insight; and development of business reporting and KPI’s.

 

Since returning to Sydney he has worked solely within the Healthcare industry, partnering with Sales teams to drive revenue and maximise profit; identifying new business opportunities; analysing performance; enhancing customer experience; and implementing new systems, processes, and reporting for business transition to best practice.

Network Lead

Bethany is a Registered Nurse and has 22 years of experience working in varying areas of hospitals (cardiac, emergency, anaesthetics, wards), the community and the disability sector here in Australia and the United Kingdom.


She brings a diverse set of skills and knowledge to the helpz team which includes:


Clinical governance and development, Project Management, Workplace Training with a Registered Training Organisation (RTO), Clinical Nurse Consultant (Disability), Clinical Nurse Specialist (Chronic and Complex Care Coordinator) and Network Manager overseeing the daily support within Supported Independent Living (SIL) accommodation for adults and short-term respite accommodation.


Bethany held a key Clinical Governance role in NSW State Government Disability services. Bethany also has held positions in Marketing and Business Development for a large Not for Profit NDIS Disability Services organisation.


Bethany’s 13 years within the disability sector also included the transition to the NDIS within NSW. This further enhanced her expertise around individualised support needs for people with disability and is one of the factors that drives her continued approach to provide a high standard of quality care and support, implement best practice, enabling respect and dignity, fostering inclusion, diversity and access to supports.


Bethany holds a current nursing registration, qualifications in Training and Assessment and has completed post-graduate studies in Business and Workforce Management.

Network Lead

Mitch has over 15 years experience working in the community services sector. This includes 10 years in Senior leadership positions within the not-for-profit and government disability sectors. Mitch’s most recent role was at a large not for profit organisation as Regional Manager for Western Sydney, Regional New South Wales and Victoria, where he led one of Australia’s largest community-based multi-disciplinary Allied Health and Behaviour Support teams. Mitch has also worked in policy development within the Commonwealth Government and holds degrees in Law and Social Science. 


Mitch brings a key operational skill-set to helpz – a genuine and real connection to the front-line clinicians, where listening, respect and unconditional regard form part of his daily interaction and ongoing professional development framework. Mitch enhances an important level of clinician engagement with helpz – no hierarchy, enabling workplace flexibility, problem solving with and for team members and looks entirely from a clinician centric perspective.  Mitch is also a Registered Behaviour Support Practitioner.

Luke McClure, helpz Network Lead

Luke McClure

Network Lead

  • Learn More

    Having obtained his Bachelor of Commerce from the University of Sydney, Luke started his career in Audit and Assurance. After receiving his CA qualification, he made a move into the Commercial Finance sphere where he has spent the majority of his career, including 3-years living and working in London.

     

    Throughout his career he has worked across various roles, companies and industries. Over this time he has honed his skills in leading and motivating teams; identifying revenue opportunities and driving cost savings; developing and building relationships with all stakeholders; understanding business operations; designing and implementing systems and processes; financial insight; and development of business reporting and KPI’s.

     

    Since returning to Sydney he has worked solely within the Healthcare industry, partnering with Sales teams to drive revenue and maximise profit; identifying new business opportunities; analysing performance; enhancing customer experience; and implementing new systems, processes, and reporting for business transition to best practice.

Bethany Franklin, helpz Network Lead

Bethany Franklin

Network Lead

  • Learn More

    Bethany is a Registered Nurse and has 22 years of experience working in varying areas of hospitals (cardiac, emergency, anaesthetics, wards), the community and the disability sector here in Australia and the United Kingdom.


    She brings a diverse set of skills and knowledge to the helpz team which includes:


    Clinical governance and development, Project Management, Workplace Training with a Registered Training Organisation (RTO), Clinical Nurse Consultant (Disability), Clinical Nurse Specialist (Chronic and Complex Care Coordinator) and Network Manager overseeing the daily support within Supported Independent Living (SIL) accommodation for adults and short-term respite accommodation.


    Bethany held a key Clinical Governance role in NSW State Government Disability services. Bethany also has held positions in Marketing and Business Development for a large Not for Profit NDIS Disability Services organisation.


    Bethany’s 13 years within the disability sector also included the transition to the NDIS within NSW. This further enhanced her expertise around individualised support needs for people with disability and is one of the factors that drives her continued approach to provide a high standard of quality care and support, implement best practice, enabling respect and dignity, fostering inclusion, diversity and access to supports.


    Bethany holds a current nursing registration, qualifications in Training and Assessment and has completed post-graduate studies in Business and Workforce Management.

Mitch Zammit, helpz Network Lead

Mitch Zammit

Network Lead

  • Learn More

    Mitch has over 15 years experience working in the community services sector. This includes 10 years in Senior leadership positions within the not-for-profit and government disability sectors. 


    Mitch’s most recent role was at a large not for profit organisation as Regional Manager for Western Sydney, Regional New South Wales and Victoria, where he led one of Australia’s largest community-based multi-disciplinary Allied Health and Behaviour Support teams. Mitch has also worked in policy development within the Commonwealth Government and holds degrees in Law and Social Science. 


    Mitch brings a key operational skill-set to helpz – a genuine and real connection to the front-line clinicians, where listening, respect and unconditional regard form part of his daily interaction and ongoing professional development framework. 


    Mitch enhances an important level of clinician engagement with helpz – no hierarchy, enabling workplace flexibility, problem solving with and for team members and looks entirely from a clinician centric perspective.  Mitch is also a Registered Behaviour Support Practitioner. 

Check out our latest news & insights

March 7, 2026
Most of us swallow hundreds of times a day without thinking about it. It’s automatic, something your body just does. But for people living with dysphagia, or swallowing difficulties, this simple act can feel anything but simple. Eating and drinking can become tiring, stressful, or even risky. The Royal College of Speech and Language Therapists (RCSLT) describes eating, drinking, and swallowing as essential to daily life, but for many people, these are activities filled with effort, discomfort, or danger. They also note that swallowing difficulties can deeply affect quality of life and lead to health complications if not managed well. Why Swallowing Is a Big Deal Food isn’t just nutrition. It’s social. It’s comfort. It’s connection. So when swallowing becomes difficult, people may start avoiding meals with others, choosing only “safe” foods, or taking much longer to finish meals. Some people lose weight without trying. Some develop chest infections from food or drink entering their airway. And it’s not because they’re “fussy” or “slow” - it’s because swallowing is an incredibly complex action that relies on more than 30 muscles working in perfect sync. When a neurological condition, developmental disability, or health change disrupts that system, swallowing safely becomes much harder. RCSLT highlights the key role of speech‑language therapists in helping people manage these challenges and maintain independence, safety, and dignity. So What Does Dysphagia Look Like? It varies from person to person, but some common signs include: Coughing or choking when eating or drinking A gurgly or “wet” voice after swallowing Taking a long time to finish meals Feeling like something is “stuck” Frequent chest infections Avoiding certain textures Sudden weight loss Some people show very obvious signs—others hide it well out of embarrassment or anxiety. Who Experiences Dysphagia? Dysphagia isn’t a standalone disability, it appears across a wide range of health conditions and developmental profiles. Many people experience swallowing difficulties because the muscles, nerves, or structures involved in eating and drinking are affected by an underlying condition. For example, people with cerebral palsy may experience dysphagia due to challenges with motor coordination that affect the oral and pharyngeal stages of swallowing. Individuals with developmental disabilities can also experience feeding and swallowing difficulties, as these conditions often impact muscle tone, coordination, or sensory processing needed for safe swallowing. People with Down syndrome may be more prone to swallowing difficulties because of hypotonia (low muscle tone), anatomical differences, and variations in oral‑motor development, which can influence eating and drinking safety. Swallowing difficulties can occur in many other contexts as well—such as ageing, neurological conditions, acquired injuries, or structural changes to the mouth or throat. According to the Royal College of Speech and Language Therapists (RCSLT), eating, drinking and swallowing difficulties significantly affect quality of life and can lead to serious health complications if not identified and supported. Why Talking About Dysphagia Matters Swallowing difficulties are often misunderstood. Many people assume it’s “just part of ageing” or something to quietly work around. But awareness makes a real difference: ✨ It reduces stigma. People are far more likely to speak up about swallowing problems if they feel safe and understood. ✨ It improves safety. Spotting the early signs can prevent choking, malnutrition, dehydration, and pneumonia. ✨ It supports dignity. Everyone deserves to enjoy food and drink in a way that feels comfortable and respectful. ✨ It values the work of support teams. From speech‑language therapists to disability support workers, good mealtime support is life‑changing. How We Can Help Supporting someone with dysphagia doesn’t always require specialist knowledge—small things make a big impact: Slow the pace of meals Follow the recommendations provided by clinicians Support upright, comfortable posture Create calm, distraction‑free mealtime environments Notice changes and speak up early Encourage regular reviews with health professionals Sometimes, the best support is simply giving someone the time and space to enjoy eating without pressure. The Heart of It All: Connection Food brings people together - families, friends, communities. When swallowing becomes difficult, people can feel left out of those shared moments. That’s why awareness isn’t just about safety. It’s about restoring confidence, enjoyment, and a sense of belonging. Dysphagia may not always be visible, but the people living with it deserve to be seen, heard, and supported.
March 7, 2026
Predictability can play a powerful role in helping people feel safe, calm, and ready to take part in everyday activities. When routines are clear and consistent across home, school, and community settings, it becomes much easier for a person to understand what is expected and what will happen next. This sense of certainty can reduce worry, minimise confusion, and prevent escalation before it begins. For many people, especially those with additional support needs, knowing what comes next in the day can be the difference between feeling grounded and feeling overwhelmed. Consistency supports learning as well. When the same expectations and responses are used across different environments, skills build more quickly. A person can practise the same steps, receive the same message, and experience the same outcome each time. This helps strengthen understanding and encourages confidence. Predictability also means that people receive clear and fair guidance. When boundaries or expectations change from one setting to another, it can be difficult for someone to know how to behave or how to prepare themselves emotionally. Consistent routines reduce that pressure and help the person feel more in control. Calm, predictable routines also support positive relationships. When a person knows that adults around them will respond in a steady and supportive way, trust grows. This trust makes it easier for them to accept help, cope with challenges, and manage transitions. It also makes difficult moments less stressful for families and support teams, as everyone is working together with the same shared approach. It is important to remember that consistency does not mean rigidity. It simply means creating a steady foundation that helps the person feel secure. Flexibility still has a place, especially when unexpected events come up, but having a familiar routine to return to makes those changes far easier to manage. Simple things like predictable morning steps, regular cues before transitions, and shared expectations across environments can make an enormous difference in how smoothly the day unfolds.  By building consistent routines and shared approaches, we create environments where people can thrive. A steady rhythm to the day supports regulation, builds independence, and helps reduce stress for the person and the people around them. It is one of the most effective ways we can promote wellbeing, confidence, and meaningful participation at home and in the community.
March 7, 2026
To every caregiver who gives and gives - we see you.
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