Meet the team

Amazing people across Australia


We're helpz

Introducing our team

helpz provides Positive Behaviour Support and Allied Health services in NSW, Queensland, ACT, Victoria and South Australia. We're a network of over 55 clinicians specialising in fields like Behaviour Support, Occupational Therapy, Music Therapy, Counselling, Psychology and more. They’re supported by an amazing team of Network Leads and head office staff. So, let's get to know some of the people at helpz. We're truly excited to be part of your journey!

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helpz Team members

Meet the team

Founder & Managing Director

Danny has over 25 years of experience in the Disability sector in Australia. This includes 16 years of working for the NSW Government, across multiple portfolios of Supported Accommodation, Ethics and Professional Standards, Clinical Governance, Community Support, Senior Leadership and Directorship.


The next phase compliments his additional experience in the not for profit space where he led sector transition and transformation in the unprecedented reform to the NDIS in Allied Health and Behaviour Support operations across NSW, Queensland and Victoria.


This partnership with Philip O'Sullivan brings an evolved, informed and sustainable NDIS business strategy.  Participants will reach the next level of empowerment, inclusion and independence through a work-life balance employment model where clinicians can deliver flexible and innovative practice.


Danny is a Registered Behaviour Support Practitioner and Registered Nurse, graduating from the University of Sydney with post-graduate qualifications in Public Sector Management. He strives for increased access, quality and standards of support for People with a Disability so they reach their goals and be as independent as they can be.

Founder & Chairman

Philip has an Hons Degree in Pure Economics from University College Dublin and over 25 years experience in exec and medical recruitment. This is the basis for developing the helpz platform,  best practice retention and remuneration to deliver premium outcomes for NDIS participants.


In 2003 Philip launched, with external financial backing, Charterhouse Partnership, a venture which enjoyed considerable success and saw him rewarded with a Young Businessman of the Year award in 2005. A year later, the group had offices in Sydney, Melbourne, Singapore and HK.

 

Callaways Executive began in 2008, with the single aim of delivering a boutique recruitment service. In both 2011 and 2013 Callaways won Seek Executive Recruiter of the Year Award. 


Philip co-founded Omega Medical in 2011 and it has grown to become a leader in the recruitment of locum and permanent positions for medical professionals in Australia. 


Identifying the changing landscape for clinicians in the NDIS arena, Philip has partnered with Danny Burgess to create a platform that dramatically improves the conditions and remuneration for frontline Disability sector clinicians.

Service Support Manager

Elinor joined the Disability sector working for the NSW Government as a Therapy Assistant where she supported Allied Health and Behaviour Support practitioners and operational management teams.


Moving into systems support and project roles, she went on to support a range of transition projects as the sector transformed with the introduction of the NDIS.


More recently, her work has focused on advocating for and driving client-centric continuous improvement, including the development and implementation of systematic feedback and consultation frameworks across a diverse range of services for a not-for-profit organisation, including Disability, community-based aged care, and child, youth, and family support services.


Elinor brings an integral layer to the NDIS Disability standards, with experience across client voice and client experience, organisational quality improvement, practice support, outcomes measurement and compliance.  She has skills in information management, discovered through her Master of Museum Studies, where this enriched her skills in data collection and analysis,  communication and passion about ensuring systems and processes supporting the delivery of quality practice, services  and decision-making as easily, efficiently and effectively as possible.

Danny Burgess, helpz Founding Manager and Director

Danny Burgess

Founder & Managing Director

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    Danny has over 25 years of experience in the Disability sector in Australia. This includes 16 years of working for the NSW Government, across multiple portfolios of Supported Accommodation, Ethics and Professional Standards, Clinical Governance, Community Support, Senior Leadership and Directorship.


    The next phase compliments his additional experience in the not for profit space where he led sector transition and transformation in the unprecedented reform to the NDIS in Allied Health and Behaviour Support operations across NSW, Queensland and Victoria.


    This partnership with Philip O'Sullivan brings an evolved, informed and sustainable NDIS business strategy.  Participants will reach the next level of empowerment, inclusion and independence through a work-life balance employment model where clinicians can deliver flexible and innovative practice.


    Danny is a Registered Behaviour Support Practitioner and Registered Nurse, graduating from the University of Sydney with post-graduate qualifications in Public Sector Management. He strives for increased access, quality and standards of support for People with a Disability so they reach their goals and be as independent as they can be.

Philip O'Sullivan, helpz Founder and Chairman

Philip O'Sullivan

Founder & Chairman

  • Learn More

    Philip has an Hons Degree in Pure Economics from University College Dublin and over 25 years experience in exec and medical recruitment. This is the basis for developing the helpz platform,  best practice retention and remuneration to deliver premium outcomes for NDIS participants.


    In 2003 Philip launched, with external financial backing, Charterhouse Partnership, a venture which enjoyed considerable success and saw him rewarded with a Young Businessman of the Year award in 2005. A year later, the group had offices in Sydney, Melbourne, Singapore and HK.


    Callaways Executive began in 2008, with the single aim of delivering a boutique recruitment service. In both 2011 and 2013 Callaways won Seek Executive Recruiter of the Year Award. 


    Philip co-founded Omega Medical in 2011 and it has grown to become a leader in the recruitment of locum and permanent positions for medical professionals in Australia. 


    Identifying the changing landscape for clinicians in the NDIS arena, Philip has partnered with Danny Burgess to create a platform that dramatically improves the conditions and remuneration for frontline Disability sector clinicians.

Elinor Langtry, helpz Service Support Manager

Elinor Langtry

Service Support Manager

  • Learn More

    Elinor joined the Disability sector working for the NSW Government as a Therapy Assistant where she supported Allied Health and Behaviour Support practitioners and operational management teams.


    Moving into systems support and project roles, she went on to support a range of transition projects as the sector transformed with the introduction of the NDIS.


    More recently, her work has focused on advocating for and driving client-centric continuous improvement, including the development and implementation of systematic feedback and consultation frameworks across a diverse range of services for a not-for-profit organisation, including Disability, community-based aged care, and child, youth, and family support services.


    Elinor brings an integral layer to the NDIS Disability standards, with experience across client voice and client experience, organisational quality improvement, practice support, outcomes measurement and compliance.  She has skills in information management, discovered through her Master of Museum Studies, where this enriched her skills in data collection and analysis,  communication and passion about ensuring systems and processes supporting the delivery of quality practice, services  and decision-making as easily, efficiently and effectively as possible.

Meet our Network Leads

Network Lead

Having obtained his Bachelor of Commerce from the University of Sydney, Luke started his career in Audit and Assurance. After receiving his CA qualification, he made a move into the Commercial Finance sphere where he has spent the majority of his career, including 3-years living and working in London.

 

Throughout his career he has worked across various roles, companies and industries. Over this time he has honed his skills in leading and motivating teams; identifying revenue opportunities and driving cost savings; developing and building relationships with all stakeholders; understanding business operations; designing and implementing systems and processes; financial insight; and development of business reporting and KPI’s.

 

Since returning to Sydney he has worked solely within the Healthcare industry, partnering with Sales teams to drive revenue and maximise profit; identifying new business opportunities; analysing performance; enhancing customer experience; and implementing new systems, processes, and reporting for business transition to best practice.

Network Lead

Bethany is a Registered Nurse and has 22 years of experience working in varying areas of hospitals (cardiac, emergency, anaesthetics, wards), the community and the disability sector here in Australia and the United Kingdom.


She brings a diverse set of skills and knowledge to the helpz team which includes:


Clinical governance and development, Project Management, Workplace Training with a Registered Training Organisation (RTO), Clinical Nurse Consultant (Disability), Clinical Nurse Specialist (Chronic and Complex Care Coordinator) and Network Manager overseeing the daily support within Supported Independent Living (SIL) accommodation for adults and short-term respite accommodation.


Bethany held a key Clinical Governance role in NSW State Government Disability services. Bethany also has held positions in Marketing and Business Development for a large Not for Profit NDIS Disability Services organisation.


Bethany’s 13 years within the disability sector also included the transition to the NDIS within NSW. This further enhanced her expertise around individualised support needs for people with disability and is one of the factors that drives her continued approach to provide a high standard of quality care and support, implement best practice, enabling respect and dignity, fostering inclusion, diversity and access to supports.


Bethany holds a current nursing registration, qualifications in Training and Assessment and has completed post-graduate studies in Business and Workforce Management.

Network Lead

Mitch has over 15 years experience working in the community services sector. This includes 10 years in Senior leadership positions within the not-for-profit and government disability sectors. Mitch’s most recent role was at a large not for profit organisation as Regional Manager for Western Sydney, Regional New South Wales and Victoria, where he led one of Australia’s largest community-based multi-disciplinary Allied Health and Behaviour Support teams. Mitch has also worked in policy development within the Commonwealth Government and holds degrees in Law and Social Science. 


Mitch brings a key operational skill-set to helpz – a genuine and real connection to the front-line clinicians, where listening, respect and unconditional regard form part of his daily interaction and ongoing professional development framework. Mitch enhances an important level of clinician engagement with helpz – no hierarchy, enabling workplace flexibility, problem solving with and for team members and looks entirely from a clinician centric perspective.  Mitch is also a Registered Behaviour Support Practitioner.

Luke McClure, helpz Network Lead

Luke McClure

Network Lead

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    Having obtained his Bachelor of Commerce from the University of Sydney, Luke started his career in Audit and Assurance. After receiving his CA qualification, he made a move into the Commercial Finance sphere where he has spent the majority of his career, including 3-years living and working in London.

     

    Throughout his career he has worked across various roles, companies and industries. Over this time he has honed his skills in leading and motivating teams; identifying revenue opportunities and driving cost savings; developing and building relationships with all stakeholders; understanding business operations; designing and implementing systems and processes; financial insight; and development of business reporting and KPI’s.

     

    Since returning to Sydney he has worked solely within the Healthcare industry, partnering with Sales teams to drive revenue and maximise profit; identifying new business opportunities; analysing performance; enhancing customer experience; and implementing new systems, processes, and reporting for business transition to best practice.

Bethany Franklin, helpz Network Lead

Bethany Franklin

Network Lead

  • Learn More

    Bethany is a Registered Nurse and has 22 years of experience working in varying areas of hospitals (cardiac, emergency, anaesthetics, wards), the community and the disability sector here in Australia and the United Kingdom.


    She brings a diverse set of skills and knowledge to the helpz team which includes:


    Clinical governance and development, Project Management, Workplace Training with a Registered Training Organisation (RTO), Clinical Nurse Consultant (Disability), Clinical Nurse Specialist (Chronic and Complex Care Coordinator) and Network Manager overseeing the daily support within Supported Independent Living (SIL) accommodation for adults and short-term respite accommodation.


    Bethany held a key Clinical Governance role in NSW State Government Disability services. Bethany also has held positions in Marketing and Business Development for a large Not for Profit NDIS Disability Services organisation.


    Bethany’s 13 years within the disability sector also included the transition to the NDIS within NSW. This further enhanced her expertise around individualised support needs for people with disability and is one of the factors that drives her continued approach to provide a high standard of quality care and support, implement best practice, enabling respect and dignity, fostering inclusion, diversity and access to supports.


    Bethany holds a current nursing registration, qualifications in Training and Assessment and has completed post-graduate studies in Business and Workforce Management.

Mitch Zammit, helpz Network Lead

Mitch Zammit

Network Lead

  • Learn More

    Mitch has over 15 years experience working in the community services sector. This includes 10 years in Senior leadership positions within the not-for-profit and government disability sectors. 


    Mitch’s most recent role was at a large not for profit organisation as Regional Manager for Western Sydney, Regional New South Wales and Victoria, where he led one of Australia’s largest community-based multi-disciplinary Allied Health and Behaviour Support teams. Mitch has also worked in policy development within the Commonwealth Government and holds degrees in Law and Social Science. 


    Mitch brings a key operational skill-set to helpz – a genuine and real connection to the front-line clinicians, where listening, respect and unconditional regard form part of his daily interaction and ongoing professional development framework. 


    Mitch enhances an important level of clinician engagement with helpz – no hierarchy, enabling workplace flexibility, problem solving with and for team members and looks entirely from a clinician centric perspective.  Mitch is also a Registered Behaviour Support Practitioner. 

Check out our latest news & insights

April 3, 2026
The NDIS continues to evolve. In 2026, many participants and families are feeling the impact of legislative updates, tighter plan reassessments, funding scrutiny and an increased emphasis on evidence and measurable outcomes. For some, this has meant shorter plans. For others, requests for additional documentation or functional evidence. For many, it has meant uncertainty. If you are feeling unsure about what these changes mean for you or your family member, you are not alone. Understanding what is shifting, and why, can help you prepare and advocate with confidence. The reform context The National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No. 1) Act 2024 introduced structural reforms designed to improve the long-term sustainability and consistency of the Scheme. Legislation: https://www.legislation.gov.au/Details/C2024A00055 Funding decisions continue to be guided by Section 34 of the NDIS Act . The broader reform direction was shaped by the Independent Review of the NDIS . What is actually changing for participants in 2026 Participants are experiencing: • Stronger application of “reasonable and necessary” criteria • Greater emphasis on functional evidence • Increased documentation requirements • More structured plan variations and reassessments • Closer alignment between goals and funded supports • Heightened compliance and cost scrutiny The NDIA Operational Guidelines clarify that supports must relate directly to functional impairment.able-and-necessary-supports The Disability Royal Commission Final Report . NDIS Quarterly Reports . The Australian Institute of Health and Welfare . Practical steps before your next plan review Request updated functional assessments early. Align goals clearly to daily functioning. Document changes, regression or increased needs. Outline risks if therapy reduces or ceases. Track measurable progress. Seek written clarification where needed. At helpz, we prioritise clear reporting, measurable outcomes and collaborative communication to support participants through change.
April 3, 2026
Pathological Demand Avoidance, sometimes reframed as Persistent Drive for Autonomy, is a profile that many people within the autism community recognise. Although PDA is not a formal diagnosis in current diagnostic manuals, many clinicians and autistic individuals describe it as a meaningful way of understanding patterns of demand avoidance that stem from anxiety, uncertainty, and a strong need for autonomy. PDA is often misunderstood, which can lead to unhelpful assumptions or the belief that individuals are being deliberately oppositional. A neuroaffirming perspective helps us understand PDA as a valid part of neurodiversity. It shifts the focus away from control and compliance and towards emotional safety, autonomy, and collaboration. What Is PDA PDA describes an anxiety driven need to avoid everyday demands, even when the person wants to participate. These demands may feel overwhelming or threatening because they involve expectation, uncertainty, or a loss of control. Common characteristics described in the PDA profile include: A strong need to avoid demands, sometimes using strategies like humour, negotiation, distraction, or retreat A style of communication that may appear socially confident at first but does not always match deeper social understanding Rapid changes in mood, often linked to pressure or anxiety A comfort with imaginative play or adopting roles, which can help manage stressful situations These behaviours are not acts of defiance. They are protective responses from a nervous system that experiences demands as a source of intense stress. Is PDA a Diagnosis PDA is not recognised as an independent diagnosis in the DSM or ICD. Many professionals view it as a profile within autism, while others see it as a pattern that can appear in a range of neurodivergent presentations. There is ongoing debate, and research is still developing. Despite this, PDA is increasingly recognised in multidisciplinary autism assessments, particularly in the United Kingdom. Families and practitioners often find the PDA framework useful because it offers a way to understand demand avoidance compassionately and practically. Why Understanding PDA Matters People with PDA are often described as oppositional or non compliant, when in reality their behaviour reflects: high anxiety sensitivity to expectations a need for predictability a strong drive for autonomy and control When misunderstood, young people and adults with PDA may experience unnecessary conflict, shame, or burnout. A more informed perspective encourages compassion and supportive strategies instead of pressure or discipline. Neuroaffirming Approaches to Supporting PDA Supporting individuals with PDA is most effective when the focus is on reducing pressure, building trust, and supporting autonomy. Reduce Demands Where Possible Small changes can make a big difference. Indirect language, gentle invitations, choices, humour, and collaborative problem solving reduce pressure and help the person stay regulated. Traditional reward systems or consequences often increase anxiety and are less effective. Increase Autonomy A sense of control helps reduce distress. Offering choices, negotiating tasks, and allowing flexibility helps build cooperation and reduces overwhelm. Support Emotional Safety PDA is closely linked to anxiety and uncertainty. Predictable routines, sensory supports, clear expectations, and a calm supportive presence can help reduce stress. Connection and co regulation often pave the way for engagement. Work With Strengths Creativity, quick thinking, focused interests, humour, and imaginative play are often strong tools for learning and communication. Using these strengths helps build confidence and makes participation feel safe. A Neurodiversity Affirming Perspective Some clinicians and advocates argue that the term PDA can be pathologising, because it suggests something is wrong with a person’s natural need for autonomy. Alternative terms like Persistent Drive for Autonomy reflect a more respectful understanding of how the individual experiences the world. This perspective views PDA as a difference rather than a problem and focuses on approaches that prioritise dignity, safety, and empowerment. Summary PDA is a meaningful way to understand how some autistic and neurodivergent individuals respond to demands. It is not about refusing for the sake of it. It is about managing anxiety, protecting autonomy, and navigating a world that often feels unpredictable or overwhelming. Awareness and compassionate understanding help families, educators, support workers, and clinicians create environments where individuals with PDA can feel heard, respected, and supported to thrive. References PDA Society. Identification and Assessment of a PDA Profile. Gerlach, J. (2024). Five Things to Know About Pathological Demand Avoidance. Psychology Today. Naseef, R., Shore, S. (2025). Reframing Pathological Demand Avoidance. Autism Spectrum News. Science Insights (2026). What Is a PDA Diagnosis. AuDHD Psychiatry UK (2026). What Is PDA Autism. PDA North America (2025). Understanding and Supporting PDA.
April 3, 2026
Each year on April 2, World Autism Day gives us an opportunity to pause and reflect, not just on what autism is , but on how we as a community can create spaces where autistic people feel genuinely understood and supported. The conversation is slowly shifting from “awareness” to “acceptance,” and that shift really matters. Awareness is knowing autism exists. Acceptance is changing how we respond, communicate, and include. So, what does meaningful acceptance actually look like in everyday life? Recognising Autism as a Different Way of Experiencing the World One of the most important steps is understanding that autism isn’t something to fix. It’s a neurotype, a different way of thinking, sensing, learning, and interacting. When we frame autism this way, we stop trying to make people “fit” and start looking at how environments, routines, and expectations can better support them. Often the challenge isn’t the person; it’s the noise, unpredictability, or pace of the world around them. Listening to Autistic Voices A lot of the most valuable insight comes from autistic adults and children who openly share their experiences. Many talk about the importance of autonomy, clear communication, and having their sensory and emotional needs respected. Acceptance means asking questions like: “What helps you feel comfortable?” “How would you prefer to communicate?” “Would you like choices or support with this task?” It’s simple, but it shows respect and it gives people control over their own lives. Making Environments More Supportive Small adjustments can make a huge difference: dimmer lighting or quieter spaces clear routines or visual guides time to process information predictable transitions reducing sensory overload where possible These aren’t dramatic changes, they’re thoughtful ones. And they help create a sense of safety and calm. Respecting Different Communication Styles Not everyone communicates in the same way. Some people use spoken language, some use AAC, some use gestures or writing, and some take a little extra time to respond. All of these are valid. Supporting communication might mean waiting a few extra seconds, offering visual choices, or checking in without pressure. It’s about meeting someone where they are, not rushing them to where we think they should be. Celebrating Strengths and Interests  Many autistic people have deep interests, incredible focus, creativity, strong memory skills, or a unique perspective that adds so much richness to their families, schools, and communities. Acceptance means valuing these strengths—not dismissing them as “fixations” or redirecting them unnecessarily. Passion is a powerful tool for learning, emotional regulation, and confidence. Prioritising Autonomy Ultimately, acceptance is about supporting people to make their own choices wherever possible - around routines, communication, sensory needs, and participation in community life. When we give autistic individuals the space to be themselves, we support genuine independence and wellbeing. A Day That Reminds Us of the Bigger Picture World Autism Day isn’t about wearing a colour or posting a hashtag. It’s a reminder that inclusion happens in the day‑to‑day decisions: the conversations we have, the flexibility we offer, the assumptions we let go of, and the voices we uplift. Acceptance is ongoing work, but it’s deeply worthwhile. When we create environments where autistic people feel understood, respected, and supported, everyone benefits. It’s how we build communities where all neurotypes can thrive.
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