The new NDIS needs assessment

November 7, 2025

Are you ready for a fairer, simpler NDIS?


What the new support needs assessments mean for you and your clients


The National Disability Insurance Scheme (NDIS) is evolving, and one of the most exciting changes on the horizon is the introduction of support needs assessments, set to roll out from mid-2026. These assessments promise to make planning fairer, more consistent, and less stressful for participants, families, and providers alike.


So, what’s changing and why does it matter?


What are support needs assessments?


Support needs assessments are a new way for the NDIS to understand what supports a person with disability truly needs. Instead of relying on participants to gather their own reports and evidence, the NDIS will use a validated, strengths-based tool called the I-CAN (Instrument for Classification and Assessment of Support Needs) — developed by the Centre for Disability Studies and refined over 20 years.


This tool focuses on a person’s support needs, not just their impairments, and is built on the globally recognised International Classification of Functioning, Disability and Health.


Why this is a game-changer


For too long, participants have faced the burden of sourcing costly reports, navigating complex systems, and advocating for their needs in planning meetings. The new assessments will:

  • remove the need for participants to provide their own evidence
  • create fairer and more equitable budgets
  • offer more flexibility and choice in support arrangements
  • ensure consistency across the NDIS planning process


And importantly, the government will fund these assessments, not participants.


How will it work?


Trained, accredited assessors will meet with participants aged 16 and over to complete the assessment. The process will include:


  • a personalised interview using the I-CAN tool
  • consideration of environmental and personal circumstances
  • additional assessments for complex support needs


The NDIA is working closely with the disability community to co-design this process, ensuring it reflects lived experience and is accessible to all.


What’s next?


The rollout will be gradual, with full implementation expected over five years. This phased approach allows for real-time feedback and continuous improvement. Most participants will continue using the current planning process for now, but the NDIA will notify individuals when it’s time for their assessment.


Final thought: planning with purpose


This isn’t just a new tool — it’s a new mindset. By focusing on what people need to live well, rather than what they can’t do, the NDIS is taking a major step toward a more inclusive, empowering future.


Are you ready to support your clients through this change? Now’s the time to learn, prepare, and embrace a more proactive approach to planning.


News & Insights

Check Our Latest Resources

August 23, 2026
The body content of your post goes here. To edit this text, click on it and delete this default text and start typing your own or paste your own from a different source.
August 23, 2026
When we hear the term brain injury , it's easy to think of the physical impacts first. However, for many people living with a brain injury, the challenges are often far less visible. Changes to memory, emotions, fatigue, communication, concentration, and everyday routines can affect a person's life long after the initial injury has occurred. Brain Injury Awareness Month is an important opportunity to increase understanding, challenge misconceptions, and recognise the resilience of the many Australians living with a brain injury every day. What Is a Brain Injury? A brain injury occurs when damage to the brain affects how a person thinks, feels, behaves, or functions in daily life. Some injuries are caused by external events such as falls, motor vehicle accidents, sporting injuries, or assaults. Others may result from medical conditions such as stroke, infection, lack of oxygen, brain tumours, or substance-related injuries. No two brain injuries are the same. The effects depend on the area of the brain affected, the severity of the injury, the person's supports, and their individual strengths and circumstances. For some people, the impacts may be relatively mild and short-lived. For others, they can be lifelong and require ongoing support. The Invisible Challenges One of the most misunderstood aspects of brain injury is that many impacts cannot be seen. A person may walk, talk, and appear physically well, yet experience significant difficulties with: Memory and recall Planning and organisation Attention and concentration Managing emotions Processing information Problem-solving Managing fatigue Social communication These challenges can affect a person's confidence, relationships, employment, education, and participation in the community. Because the impacts are often invisible, people living with brain injury can sometimes face unrealistic expectations or misunderstandings from those around them. What Does Recovery Look Like? Recovery from a brain injury is rarely a straight line. For many people, recovery is less about returning to exactly how life was before and more about learning new ways to achieve meaningful goals. Progress may happen over months or years, and every person's journey is unique. Recovery can include: Relearning daily skills Developing new strategies to manage challenges Building confidence in social situations Returning to study, work, or volunteering Increasing independence at home and in the community Strengthening relationships and support networks Importantly, recovery is not defined solely by clinical outcomes. It is also about quality of life, choice, participation, and finding ways to live a fulfilling life. A person who independently catches public transport, reconnects with friends, manages their weekly routine, or advocates for their own needs may be achieving incredible milestones that deserve recognition. The Importance of Support The right support can make a significant difference in helping a person navigate life after a brain injury. Support may come from many different sources, including: Family members and carers Support workers Occupational therapists Speech pathologists Psychologists Physiotherapists Behaviour support practitioners Support coordinators Peer support groups and community networks Effective support focuses on a person's strengths, goals, interests, and aspirations rather than solely on their challenges. Common Strategies That Can Help While every individual is different, a range of practical strategies are commonly used to support people living with brain injury. External memory supports Phone reminders Visual schedules Diaries and calendars Checklists and task planners Structured routines Maintaining consistent daily schedules Breaking tasks into smaller, manageable steps Planning activities ahead of time Fatigue management Building rest breaks into the day Prioritising important tasks Using energy conservation strategies Communication supports Providing information clearly and simply Allowing extra processing time Using visual supports where appropriate Emotional regulation strategies Mindfulness and relaxation techniques Identifying triggers and early warning signs Developing personalised coping strategies These approaches are often most effective when tailored to the individual's needs, preferences, and goals. Looking Beyond the Diagnosis People living with brain injury are often navigating challenges that others cannot see. Yet they are also raising families, building relationships, pursuing careers, volunteering, participating in their communities, and achieving personal goals every day. Brain Injury Awareness Month reminds us that disability is only one part of a person's story. By increasing awareness, promoting understanding, and focusing on strengths, we can help create communities where people living with brain injury feel valued, included, and supported to live the lives they choose. Because behind every diagnosis is a person with their own experiences, abilities, aspirations, and potential. Sometimes the most powerful support we can offer begins with understanding.
August 23, 2026
The body content of your post goes here. To edit this text, click on it and delete this default text and start typing your own or paste your own from a different source.