Is Your Service Providing Trauma-Informed Care?

June 6, 2025

Is Your Service Providing Trauma-Informed Care?

In the realm of disability support, adopting a trauma-informed approach is crucial for delivering effective and compassionate care. People with disabilities often face higher rates of abuse, violence, and discrimination, making them particularly vulnerable to trauma. Additionally, societal stigma and exclusion can lead to disability-related stress, resulting in long-term negative health outcomes. Ableism, or discrimination against people with disabilities, further exacerbates this vulnerability, highlighting the need for services to adopt a trauma-informed approach.


Given this heightened vulnerability, it is imperative for services to integrate trauma-informed principles. Doing so ensures that care is not only compassionate and effective but also tailored to the unique needs of each individual. By creating safe and supportive environments, services can reduce re-traumatisation, improve client engagement, and enhance overall outcomes.


Key Principles of a Trauma-Informed Approach


A trauma-informed approach is built on several key principles:


  1. Safety: Ensuring physical and emotional safety for clients.
  2. Trustworthiness and Transparency: Building trust through clear communication and consistent practices.
  3. Peer Support: Encouraging mutual self-help and support among clients.
  4. Collaboration and Mutuality: Promoting partnership and shared decision-making.
  5. Empowerment, Voice, and Choice: Prioritising client autonomy and empowerment.
  6. Cultural, Historical, and Gender Issues: Recognising and addressing cultural, historical, and gender-related factors.


Assessing Your Service


To determine if your service is providing trauma-informed care, consider the following questions:

  • Are your staff trained in recognising and responding to trauma?
  • Do you create safe and supportive environments for clients?
  • Is there a culture of trust and transparency within your organisation?
  • Do you encourage peer support and collaboration among clients?
  • Are clients empowered to make choices and have their voices heard?
  • Do you address cultural, historical, and gender-related factors in your care?

Benefits for Clients


Adopting a trauma-informed approach has profound benefits for clients. It helps in:

  • Reducing Re-traumatisation: By creating safe spaces and understanding triggers, services can minimise the risk of re-traumatisation.
  • Improving Engagement: Clients are more likely to engage with services that they perceive as safe and supportive.
  • Enhancing Outcomes: Trauma-informed care leads to better overall outcomes, as clients feel understood and supported in their healing journey.

The Role of Data Collection


Data collection plays a crucial role in ensuring the effectiveness of trauma-informed practices. By gathering data on client experiences and outcomes, services can continuously improve their approaches and demonstrate their impact. This is particularly important under the National Disability Insurance Scheme (NDIS), where data collection is essential for securing funding and ensuring accountability.


In conclusion, ensuring a trauma-informed approach in services is vital for providing compassionate and effective care. By integrating the principles outlined in the Taking Time Framework, services can create environments that support healing and empowerment for clients. Through continuous data collection and improvement, organisations can demonstrate their commitment to trauma-informed care and secure the necessary resources to sustain their efforts.



To learn more about how to implement Trauma informed care click here.  

News & Insights

Check Our Latest Resources

September 10, 2025
Understanding Megalocornea-Intellectual Disability Syndrome
September 10, 2025
The NDIS Quality and Safeguards Commissio n has released a new suite of resources titled "Restrictive Practices and Me", designed to support meaningful conversations with participants when regulated restrictive practices are included in their behaviour support plans. These resources aim to uphold participants' rights and ensure that discussions around restrictive practices are accessible, respectful, and tailored to individual needs. Developed in collaboration with people with disability, NDIS providers, authorisation bodies, and advocacy organisations, the materials reflect a commitment to person-centred practice and transparency. What’s Included? The Restrictive Practices and Me toolkit features: A tip sheet for practitioners and providers Plain English and Easy Read discussion books A case study illustrating practical application A set of icons to visually represent different types of restrictive practices These resources are editable and adaptable, allowing practitioners to tailor content to each participant’s circumstances. For example, pages not relevant to a participant’s situation can be removed, and images can be reused in other formats. Why It Matters Under Section 20 of the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, participants must be informed when restrictive practices are proposed. These conversations must be conducted in a way that is easy to understand and respectful of the participant’s autonomy. The Commission emphasises that restrictive practices should only be used as a last resort, and must be the least restrictive option available. They must be included in a behaviour support plan and follow the appropriate authorisation processes. Regulatory Priorities for 2025–26 This initiative aligns with the NDIS Commission’s broader regulatory priorities for 2025–26, which include: Reducing and eliminating regulated restrictive practices Strengthening oversight of unregistered providers Improving management of high-risk health concerns Ensuring providers support and train skilled workers Commissioner Louise Glanville reaffirmed the Commission’s commitment to human rights, stating that “practices that restrict the rights or freedom of movement of people with disability can be traumatic, dangerous and breach basic human rights." Accessing the Resources The Restrictive Practices and Me resources are available for download on the NDIS Commission website . Providers are encouraged to use, adapt, and share these tools to foster informed, respectful, and rights-based conversations with participants. Link : Talking to participants about Restrictive Practices Reference: NDIS Commision 2025-26 priorities focus: participant rights and safer services
September 10, 2025
 By Tharon Neurodivergent Consultant at helpz