Continuity of care for NDIS Participants: overcoming disruptions together

April 5, 2024

Continuity of care for every step of your NDIS Journey

Young male NDIS participant in wheel chair wearing yellow shirt smiling - helps continuity of care

Uninterrupted support for unmatched progress and improved outcomes for NDIS Participants


We  understand the critical impact that disruptions or prolonged wait times can have on NDIS Participants' quality of life and their journey towards independence. We recognise that timely and uninterrupted access to services is essential for maintaining progress and avoiding setbacks. That's why we're deeply committed to enhancing service continuity, ensuring that every Participant can stay on their developmental trajectory.


Bridging the gap: our commitment to you


Our robust capacity for managing both new and ongoing referrals positions us uniquely to mitigate waitlist challenges. In times when another provider faces delays, helpz is ready to step in. We offer immediate engagement and support to bridge any service gaps, ensuring that no Participant is left without the care they need.


Our comprehensive approach spans all disciplines in Allied Health and Behaviour Support. We prioritise initiating supports promptly, regardless of waitlists or discipline, focusing always on you, the Participant. For those facing NDIS funding gaps or requiring urgent assistance, our team is adept at providing interim support, ensuring your continuity of care remains uninterrupted.


Navigating seasonal challenges together


School holidays and the winter months can bring their own set of challenges for NDIS service continuity. Planned and unplanned leave can disrupt the regular support rhythm. We specialise in bridging that continuity gap, ensuring that every NDIS Participant receives the support they need, when they need it. We will even work with your existing care providers to provide support during care interruptions and can fast track NDIS Participants through wait list delays with our capacity for new NDIS referrals.


Adapting to your needs: flexibility in service delivery


At helpz, we understand that there may be times when an NDIS Participant is unable to attend sessions due to illness or other circumstances. Our commitment to continuous care means adapting our approach to ensure that your support, planning, and goal strategies can continue, uninterrupted, even when face-to-face sessions aren't feasible.


Carer-to-clinician sessions

During periods when a Participant is unwell, we offer the option for carers to meet with clinicians on their behalf. This approach allows us to:

  • Maintain momentum towards the NDIS Participant's goals and strategies.
  • Adjust care plans in real-time, ensuring they remain aligned with the NDIS Participant's current needs and circumstances.
  • Provide carers with guidance, resources, and support, empowering them to effectively assist the participant during their recovery.


Leveraging technology for uninterrupted support

Recognising the challenges of in-person support during times of illness or when mobility is restricted, helpz incorporates technology services as a core component of our care model. We can provide NDIS participants with:

  • Virtual consultations: Engage in tele health sessions with our allied health professionals and behaviour therapists, ensuring continuity of care from the comfort of your home.
  • Flexible scheduling: Arrange sessions at times that work best for you, accommodating changes in routine or care needs.
  • Accessible resources: Gain access to digital resources and tools recommended by your allied health clinician and NDIS provider, supporting your progress and learning outside of sessions.


Ensuring seamless care for NDIS Participants


Whether transitioning temporarily to carer-to-clinician sessions or utilising telehealth options, our goal remains the same: to ensure you continue to receive high-quality, uninterrupted care tailored to your needs. Our team is committed to flexibility and innovation in our service delivery, ensuring that every participant can continue their journey towards independence and well-being, regardless of the challenges that may arise.


Connect with us: enhance your service continuity


Whether you’re a Support Coordinator, partner provider, carer or a Participant looking to enhance your continuity of support, helpz is here to assist. Discover more about our continuity of support engagement model and how we can help you navigate through challenges and maintain your progress. Contact us today and take the next step in securing uninterrupted care and support through all seasons.



Find out about our continuity of care engagement model

Discover how

News & Insights

Check Our Latest Resources

Kia’s Big Leap: From Challenges to Triumph at McDonald’s

November 7, 2025
At helpz, we love celebrating milestones that highlight resilience, growth, and the power of support. Today, we shine a spotlight on Kia, a young woman whose journey reminds us that with compassion and belief, incredible things are possible. Kia has faced more challenges than most her age. Growing up in foster care and overcoming significant hurdles in her early years has not stopped her. Kia has not let her life story define her spirit. Recently, she achieved a life-changing milestone: she proudly started her first job at McDonald’s . This isn’t just employment; it’s a symbol of her growing confidence, independence, and belief in herself. Working at McDonald’s is more than flipping burgers and serving fries. For Kia, it’s an opportunity to develop essential life and work skills; communication, teamwork, following routines, and managing new responsibilities. Each shift strengthens her sense of purpose and pride, proving that she’s capable of thriving in a structured, supportive environment. The McDonald’s team has played a vital role in Kia’s success. Their welcoming and inclusive approach ensures she feels supported as she learns at her own pace. Patient guidance from colleagues, combined with ongoing encouragement from her behaviour support practitioner, Marika Williams, has created a foundation where Kia can flourish. Equally deserving of recognition is Renee, Kia’s Living Skills Keyworker from Catholic Care . Renee has worked tirelessly alongside Kia, providing consistent, grounded support that has been instrumental in helping her reach this milestone. Her dedication, patience, and unwavering belief in Kia have made a profound impact, and we deeply appreciate the role she’s played in Kia’s journey. Starting a customer-facing role is no small feat for someone who has experienced social anxiety and depression. Every interaction, every smile exchanged, is a step toward conquering fears that once felt overwhelming. Kia is not just earning a pay cheque, she’s building confidence, practising social skills, and connecting with others in meaningful ways. Kia’s journey is a powerful reminder that with the right supports, compassion, and belief, people can achieve incredible things. She is discovering her strengths, embracing new challenges, and proving to herself, and to all of us, that she is capable of greatness. Congratulations, Kia! Your courage and determination inspire us all. Here’s to many more milestones and a future filled with possibilities.

Disability Awareness Hub: Huntington’s disease

November 7, 2025
Understanding Huntington’s disease

The new NDIS needs assessment

November 7, 2025
Are you ready for a fairer, simpler NDIS? What the new support needs assessments mean for you and your clients The National Disability Insurance Scheme (NDIS) is evolving, and one of the most exciting changes on the horizon is the introduction of support needs assessments, set to roll out from mid-2026. These assessments promise to make planning fairer, more consistent, and less stressful for participants, families, and providers alike. So, what’s changing and why does it matter? What are support needs assessments? Support needs assessments are a new way for the NDIS to understand what supports a person with disability truly needs. Instead of relying on participants to gather their own reports and evidence, the NDIS will use a validated, strengths-based tool called the I-CAN (Instrument for Classification and Assessment of Support Needs) — developed by the Centre for Disability Studies and refined over 20 years. This tool focuses on a person’s support needs, not just their impairments, and is built on the globally recognised International Classification of Functioning, Disability and Health. Why this is a game-changer For too long, participants have faced the burden of sourcing costly reports, navigating complex systems, and advocating for their needs in planning meetings. The new assessments will: remove the need for participants to provide their own evidence create fairer and more equitable budgets offer more flexibility and choice in support arrangements ensure consistency across the NDIS planning process And importantly, the government will fund these assessments, not participants. How will it work? Trained, accredited assessors will meet with participants aged 16 and over to complete the assessment. The process will include: a personalised interview using the I-CAN tool consideration of environmental and personal circumstances additional assessments for complex support needs The NDIA is working closely with the disability community to co-design this process, ensuring it reflects lived experience and is accessible to all. What’s next? The rollout will be gradual, with full implementation expected over five years. This phased approach allows for real-time feedback and continuous improvement. Most participants will continue using the current planning process for now, but the NDIA will notify individuals when it’s time for their assessment. Final thought: planning with purpose This isn’t just a new tool — it’s a new mindset. By focusing on what people need to live well, rather than what they can’t do, the NDIS is taking a major step toward a more inclusive, empowering future. Are you ready to support your clients through this change? Now’s the time to learn, prepare, and embrace a more proactive approach to planning.