Continuity of care for NDIS Participants: overcoming disruptions together

April 5, 2024

Continuity of care for every step of your NDIS Journey

Young male NDIS participant in wheel chair wearing yellow shirt smiling - helps continuity of care

Uninterrupted support for unmatched progress and improved outcomes for NDIS Participants


We  understand the critical impact that disruptions or prolonged wait times can have on NDIS Participants' quality of life and their journey towards independence. We recognise that timely and uninterrupted access to services is essential for maintaining progress and avoiding setbacks. That's why we're deeply committed to enhancing service continuity, ensuring that every Participant can stay on their developmental trajectory.


Bridging the gap: our commitment to you


Our robust capacity for managing both new and ongoing referrals positions us uniquely to mitigate waitlist challenges. In times when another provider faces delays, helpz is ready to step in. We offer immediate engagement and support to bridge any service gaps, ensuring that no Participant is left without the care they need.


Our comprehensive approach spans all disciplines in Allied Health and Behaviour Support. We prioritise initiating supports promptly, regardless of waitlists or discipline, focusing always on you, the Participant. For those facing NDIS funding gaps or requiring urgent assistance, our team is adept at providing interim support, ensuring your continuity of care remains uninterrupted.


Navigating seasonal challenges together


School holidays and the winter months can bring their own set of challenges for NDIS service continuity. Planned and unplanned leave can disrupt the regular support rhythm. We specialise in bridging that continuity gap, ensuring that every NDIS Participant receives the support they need, when they need it. We will even work with your existing care providers to provide support during care interruptions and can fast track NDIS Participants through wait list delays with our capacity for new NDIS referrals.


Adapting to your needs: flexibility in service delivery


At helpz, we understand that there may be times when an NDIS Participant is unable to attend sessions due to illness or other circumstances. Our commitment to continuous care means adapting our approach to ensure that your support, planning, and goal strategies can continue, uninterrupted, even when face-to-face sessions aren't feasible.


Carer-to-clinician sessions

During periods when a Participant is unwell, we offer the option for carers to meet with clinicians on their behalf. This approach allows us to:

  • Maintain momentum towards the NDIS Participant's goals and strategies.
  • Adjust care plans in real-time, ensuring they remain aligned with the NDIS Participant's current needs and circumstances.
  • Provide carers with guidance, resources, and support, empowering them to effectively assist the participant during their recovery.


Leveraging technology for uninterrupted support

Recognising the challenges of in-person support during times of illness or when mobility is restricted, helpz incorporates technology services as a core component of our care model. We can provide NDIS participants with:

  • Virtual consultations: Engage in tele health sessions with our allied health professionals and behaviour therapists, ensuring continuity of care from the comfort of your home.
  • Flexible scheduling: Arrange sessions at times that work best for you, accommodating changes in routine or care needs.
  • Accessible resources: Gain access to digital resources and tools recommended by your allied health clinician and NDIS provider, supporting your progress and learning outside of sessions.


Ensuring seamless care for NDIS Participants


Whether transitioning temporarily to carer-to-clinician sessions or utilising telehealth options, our goal remains the same: to ensure you continue to receive high-quality, uninterrupted care tailored to your needs. Our team is committed to flexibility and innovation in our service delivery, ensuring that every participant can continue their journey towards independence and well-being, regardless of the challenges that may arise.


Connect with us: enhance your service continuity


Whether you’re a Support Coordinator, partner provider, carer or a Participant looking to enhance your continuity of support, helpz is here to assist. Discover more about our continuity of support engagement model and how we can help you navigate through challenges and maintain your progress. Contact us today and take the next step in securing uninterrupted care and support through all seasons.



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From 6–15 March 2026, the world will turn its eyes to Milano Cortina for the Winter Paralympic Games. And Australia is heading there with a powerful, determined team across four disciplines: para-alpine skiing, para-snowboard, para-cross country and para-biathlon. Leading the charge is dual Paralympic medallist Ben Tudhope, alongside team captain Sean Pollard. For many Australians, the Winter Paralympics are about elite sport. But they are also about representation, resilience and reimagining what’s possible. A team built on grit and talent Australia’s 2026 Winter Paralympic team features a strong mix of experience and emerging talent. Para-snowboard Ben Tudhope (2022 Paralympic bronze medallist) Sean Pollard Amanda Reid Aaron McCarthy Blair Rosser Para-alpine skiing Josh Hanlon (World Cup medallist) Georgia Gunew (with guide Ethan Jackson) Liana France Sam Tait Para-nordic (biathlon and cross-country) Lauren Parker Dave Miln Lynn-Maree Cullen With Chef de Mission Ben Troy and captain Sean Pollard providing leadership, the team heads into Milano Cortina with both confidence and clarity of purpose. Backed by more than $2 million in Australian Government funding to support preparation, training and performance, these athletes are not just participating. They are competing to win. Why this matters beyond the podium When athletes like Ben Tudhope line up at the start gate, something bigger happens. Young people with disability see someone who looks like them in a high-performance environment. Families see possibility. Communities see strength, skill and dedication rather than limitation. Sport can be transformative. It builds confidence, independence, community connection and physical wellbeing. It challenges stereotypes and expands what society believes is achievable. At helpz, we see this same transformation every day in different ways. Whether through allied health support, behaviour support, occupational therapy, speech pathology or creative therapies, our work is about enabling people to participate fully in life. For some, that might mean the Paralympics. For others, it might mean joining a local sports club, learning a new skill, returning to school with confidence or navigating everyday challenges with greater independence. Every goal matters. The road to Milano Cortina Preparation for the Winter Paralympics is intense. It requires physical endurance, mental resilience, technical precision and strong support networks. Behind every athlete is a team of coaches, clinicians, families and supporters. Behind every run is years of training. As we head towards March 2026, we’ll be cheering for Ben and the entire Australian team. Not just for medals, but for what they represent. Courage. Capability. Community. And a powerful reminder that disability does not define potential We can’t wait to see what they achieve on the snow.