Continuity of care for NDIS Participants: overcoming disruptions together

April 5, 2024

Continuity of care for every step of your NDIS Journey

Young male NDIS participant in wheel chair wearing yellow shirt smiling - helps continuity of care

Uninterrupted support for unmatched progress and improved outcomes for NDIS Participants


We  understand the critical impact that disruptions or prolonged wait times can have on NDIS Participants' quality of life and their journey towards independence. We recognise that timely and uninterrupted access to services is essential for maintaining progress and avoiding setbacks. That's why we're deeply committed to enhancing service continuity, ensuring that every Participant can stay on their developmental trajectory.


Bridging the gap: our commitment to you


Our robust capacity for managing both new and ongoing referrals positions us uniquely to mitigate waitlist challenges. In times when another provider faces delays, helpz is ready to step in. We offer immediate engagement and support to bridge any service gaps, ensuring that no Participant is left without the care they need.


Our comprehensive approach spans all disciplines in Allied Health and Behaviour Support. We prioritise initiating supports promptly, regardless of waitlists or discipline, focusing always on you, the Participant. For those facing NDIS funding gaps or requiring urgent assistance, our team is adept at providing interim support, ensuring your continuity of care remains uninterrupted.


Navigating seasonal challenges together


School holidays and the winter months can bring their own set of challenges for NDIS service continuity. Planned and unplanned leave can disrupt the regular support rhythm. We specialise in bridging that continuity gap, ensuring that every NDIS Participant receives the support they need, when they need it. We will even work with your existing care providers to provide support during care interruptions and can fast track NDIS Participants through wait list delays with our capacity for new NDIS referrals.


Adapting to your needs: flexibility in service delivery


At helpz, we understand that there may be times when an NDIS Participant is unable to attend sessions due to illness or other circumstances. Our commitment to continuous care means adapting our approach to ensure that your support, planning, and goal strategies can continue, uninterrupted, even when face-to-face sessions aren't feasible.


Carer-to-clinician sessions

During periods when a Participant is unwell, we offer the option for carers to meet with clinicians on their behalf. This approach allows us to:

  • Maintain momentum towards the NDIS Participant's goals and strategies.
  • Adjust care plans in real-time, ensuring they remain aligned with the NDIS Participant's current needs and circumstances.
  • Provide carers with guidance, resources, and support, empowering them to effectively assist the participant during their recovery.


Leveraging technology for uninterrupted support

Recognising the challenges of in-person support during times of illness or when mobility is restricted, helpz incorporates technology services as a core component of our care model. We can provide NDIS participants with:

  • Virtual consultations: Engage in tele health sessions with our allied health professionals and behaviour therapists, ensuring continuity of care from the comfort of your home.
  • Flexible scheduling: Arrange sessions at times that work best for you, accommodating changes in routine or care needs.
  • Accessible resources: Gain access to digital resources and tools recommended by your allied health clinician and NDIS provider, supporting your progress and learning outside of sessions.


Ensuring seamless care for NDIS Participants


Whether transitioning temporarily to carer-to-clinician sessions or utilising telehealth options, our goal remains the same: to ensure you continue to receive high-quality, uninterrupted care tailored to your needs. Our team is committed to flexibility and innovation in our service delivery, ensuring that every participant can continue their journey towards independence and well-being, regardless of the challenges that may arise.


Connect with us: enhance your service continuity


Whether you’re a Support Coordinator, partner provider, carer or a Participant looking to enhance your continuity of support, helpz is here to assist. Discover more about our continuity of support engagement model and how we can help you navigate through challenges and maintain your progress. Contact us today and take the next step in securing uninterrupted care and support through all seasons.



Find out about our continuity of care engagement model

Discover how

News & Insights

Check Our Latest Resources

June 6, 2025
From early check-ups to mental health conversations, Men’s Health Week (June 10–16) is a chance to remind ourselves—and the men in our lives—that it’s okay to take health seriously. It’s okay to talk. It’s okay to ask for support. At helpz, we know that health looks different for everyone. For boys, teens, and men with disability or psychosocial challenges, support isn’t always easy to find—or to ask for. But the right allied health care can make all the difference. Men face unique challenges According to the Australian Institute of Health and Welfare: Men are more likely to die by suicide than women, but are far less likely to seek help 1 Males with a disability experience higher rates of psychological distress than males without disability 2 Many men delay accessing health services, especially when it comes to emotional or mental health concerns The reasons are complex—social expectations, stigma, access issues, or simply not knowing where to turn. That’s where we come in. Breaking the stigma Our team at helpz supports boys and men across all life stages—from children with developmental delay to adult participants with autism, intellectual disability, or psychosocial conditions. We take a person-centred, non-judgemental approach and meet people where they are. Sometimes that looks like: Behaviour support that helps young men manage emotions and build connection Occupational therapy to support daily living skills and social confidence Psychology sessions focused on anxiety, self-worth, or relationship challenges Mental health OT that helps manage routine, motivation, and life transitions We listen first. We build trust. And we never push someone to be anything other than who they are. Talking early, talking often Whether it’s a father, a son, a friend or a participant—checking in can be powerful. Many men don’t know that therapy can be practical, respectful and empowering. At helpz, we believe in early intervention and consistent support. We work with families, carers, support coordinators and men themselves to tailor care that builds real outcomes: resilience, independence, and wellbeing. A safe place to ask for help You don’t need to wait for a crisis to get help. Men’s Health Week is a reminder that seeking support is a sign of strength—not weakness. If you or someone you support could benefit from allied health services designed with your goals in mind, we’re here for you. 
June 6, 2025
Being seen and supported: Why LGBTQIA+ inclusion matters in allied health Every person deserves to feel safe, understood and valued—especially in the spaces where they seek support. For many LGBTQIA+ Australians, however, healthcare and support settings can be places of misunderstanding, misgendering or exclusion. At helpz, we’re committed to changing that. Why inclusion matters in allied health Healthcare and therapy should be safe spaces—but for LGBTQIA+ individuals, they too often are not. Research shows that LGBTQIA+ people are more likely to avoid or delay seeking medical or allied health care due to fear of discrimination or past negative experiences. When care is not inclusive or affirming, people may feel unsafe, unsupported or unseen. And for LGBTQIA+ individuals living with disability, neurodivergence or mental health challenges, this compounds layers of vulnerability. That’s why affirming care is not optional—it’s essential. Our commitment to inclusive practice At helpz, we recognise that people bring many parts of themselves into the room. Gender identity, sexuality, neurodivergence, cultural background, trauma history, disability—all of these are part of the whole person. Our clinicians are trained in neuroaffirming and trauma-informed approaches and are committed to ongoing learning around inclusive practice. We support LGBTQIA+ participants with a wide range of goals, from exploring independence and communication to managing anxiety or navigating relationships. That might mean a psychologist offering gender-affirming mental health support, or an occupational therapist helping someone feel more confident in everyday activities. Our commitment includes: Respecting pronouns and preferred names Creating visibly inclusive spaces (e.g., rainbow badges, inclusive language) Continual staff education and reflective practice Partnering with LGBTQIA+ organisations where relevant Understanding intersectionality We work with many participants whose identities sit at the intersection of LGBTQIA+, neurodivergent and disabled experiences. For example, an autistic non-binary young person may experience sensory overwhelm, social anxiety, and fear of discrimination all at once. Our job is to listen deeply, collaborate respectfully, and co-design supports that empower—not pathologise. By acknowledging the unique experiences of each person, we create space for genuine connection and progress. What inclusive care can look like Inclusive allied health is more than a set of policies. It’s a practice of compassion and curiosity, of checking our assumptions and leading with respect. For example, our practitioners might: Ask and confirm someone’s pronouns, then use them correctly Understand how dysphoria might affect sensory needs or social situations Help a young person rehearse coming out conversations in a supportive space Work with families to create affirming environments at home Respect and support someone’s journey—wherever they are on it Looking ahead: support that celebrates every person This Pride Month, and every month, we celebrate the LGBTQIA+ people we support—and the courage it takes to show up as yourself in a world that doesn’t always make it easy. We believe in building systems of support that truly reflect the diversity of the people they serve. That means listening, learning, and growing—together. 
June 6, 2025
Managing your NDIS budget can be tricky – especially when all your funding arrives at once. That’s why the NDIS is introducing funding periods from 19 May 2025 to help you better manage your supports across the life of your plan. So what’s changing? And how will it affect you? Let’s break it down. What are funding periods? Funding periods are a new way of releasing your NDIS funding in smaller chunks (usually every 3 months). This gives you more flexibility while helping you make sure your funding lasts for your whole plan. You’ll still receive the same total amount of funding – the only change is when you can access it. Why is this happening? The goal is to: make sure supports are available when you need them reduce the chance of running out of funds too early It also helps people track their spending more easily using the my NDIS app or participant portal. What do I need to do? Nothing will change until your next new or reassessed plan. When that happens, you’ll have a chance to talk to the NDIA about your circumstances and get support to understand the changes. Once funding periods apply, you’ll be able to see: how much funding you have how much you’ve spent when your next funds will be released Any unused funding within a funding period will roll over to the next one – but it won’t carry over into a brand new plan. So budgeting well is still really important. What can I spend NDIS funds on? It’s also important to remember the NDIS has clear rules about what it can and can’t fund. These rules were updated last year and split into two lists: supports the NDIS can fund supports the NDIS cannot fund Before you spend your funding, check that the support is part of your plan and aligns with these rules. If you claim something that isn’t approved, you might need to pay it back. You can read the full lists at What does the NDIS fund? What if my situation changes? You can always request a change to your plan if your needs change – and your current plan will stay the same until it’s reassessed. Need more info? You can find all the details about funding periods, what you can claim, and how to manage your plan at the official NDIS website .  Or check out their FAQs on legislation and sign up to the NDIS newsletter to stay in the loop.