New Helpz Webinar: Active Listening & Positive Interactions in Challenging Situations

helpz is excited to launch a new professional development webinar designed to strengthen communication and support strategies in disability services. Titled “Active Listening & Positive Interactions in Challenging Situations,” this session is a must-attend for support workers, team leaders, and anyone working in SIL or community-based settings.

🧠 What You’ll Learn

This engaging and practical webinar explores how active listening can transform interactions, especially during moments of stress or behavioural escalation. Topics include:



• Understanding Active Listening
  Learn what active listening really means — and what it doesn’t.
• Elements of Positive Interactions
  Discover how empathy, tone, and body language shape outcomes.
• Safety First: Responding to Difficult Behaviours
  Explore strategies that prioritise safety while maintaining dignity.
• Practical Response Techniques
  Gain tools for de-escalation, redirection, and emotional regulation.
• Creating a Blame-Free Environment
  Foster trust and accountability without shame or judgement.
• Building Capacity Through Active Listening
  Support clients to express themselves and build self-awareness.
• Implementation and Practice
  Learn how to embed these skills into daily routines and team culture.

📚 Backed by Evidence

The webinar includes references to current best-practice frameworks and research, ensuring participants walk away with both practical tools and a deeper understanding of why they work.

💬 Why It Matters

In disability support, communication is everything. This webinar empowers staff to respond with confidence, compassion, and clarity, even in the most challenging moments.

Ready to build stronger, safer, and more respectful interactions?