New Helpz Webinar: Active Listening & Positive Interactions in Challenging Situations

August 10, 2025

helpz is excited to launch a new professional development webinar designed to strengthen communication and support strategies in disability services. Titled “Active Listening & Positive Interactions in Challenging Situations,” this session is a must-attend for support workers, team leaders, and anyone working in SIL or community-based settings.


🧠 What You’ll Learn


This engaging and practical webinar explores how active listening can transform interactions, especially during moments of stress or behavioural escalation. Topics include:



  • Understanding Active Listening
    Learn what active listening really means — and what it doesn’t.
  • Elements of Positive Interactions
    Discover how empathy, tone, and body language shape outcomes.
  • Safety First: Responding to Difficult Behaviours
    Explore strategies that prioritise safety while maintaining dignity.
  • Practical Response Techniques
    Gain tools for de-escalation, redirection, and emotional regulation.
  • Creating a Blame-Free Environment
    Foster trust and accountability without shame or judgement.
  • Building Capacity Through Active Listening
    Support clients to express themselves and build self-awareness.
  • Implementation and Practice
    Learn how to embed these skills into daily routines and team culture.


📚 Backed by Evidence


The webinar includes references to current best-practice frameworks and research, ensuring participants walk away with both practical tools and a deeper understanding of why they work.


💬 Why It Matters

In disability support, communication is everything. This webinar empowers staff to respond with confidence, compassion, and clarity, even in the most challenging moments.


Ready to build stronger, safer, and more respectful interactions?

Enrol now

News & Insights

Check Our Latest Resources

September 10, 2025
Understanding Megalocornea-Intellectual Disability Syndrome
September 10, 2025
The NDIS Quality and Safeguards Commissio n has released a new suite of resources titled "Restrictive Practices and Me", designed to support meaningful conversations with participants when regulated restrictive practices are included in their behaviour support plans. These resources aim to uphold participants' rights and ensure that discussions around restrictive practices are accessible, respectful, and tailored to individual needs. Developed in collaboration with people with disability, NDIS providers, authorisation bodies, and advocacy organisations, the materials reflect a commitment to person-centred practice and transparency. What’s Included? The Restrictive Practices and Me toolkit features: A tip sheet for practitioners and providers Plain English and Easy Read discussion books A case study illustrating practical application A set of icons to visually represent different types of restrictive practices These resources are editable and adaptable, allowing practitioners to tailor content to each participant’s circumstances. For example, pages not relevant to a participant’s situation can be removed, and images can be reused in other formats. Why It Matters Under Section 20 of the NDIS (Restrictive Practices and Behaviour Support) Rules 2018, participants must be informed when restrictive practices are proposed. These conversations must be conducted in a way that is easy to understand and respectful of the participant’s autonomy. The Commission emphasises that restrictive practices should only be used as a last resort, and must be the least restrictive option available. They must be included in a behaviour support plan and follow the appropriate authorisation processes. Regulatory Priorities for 2025–26 This initiative aligns with the NDIS Commission’s broader regulatory priorities for 2025–26, which include: Reducing and eliminating regulated restrictive practices Strengthening oversight of unregistered providers Improving management of high-risk health concerns Ensuring providers support and train skilled workers Commissioner Louise Glanville reaffirmed the Commission’s commitment to human rights, stating that “practices that restrict the rights or freedom of movement of people with disability can be traumatic, dangerous and breach basic human rights." Accessing the Resources The Restrictive Practices and Me resources are available for download on the NDIS Commission website . Providers are encouraged to use, adapt, and share these tools to foster informed, respectful, and rights-based conversations with participants. Link : Talking to participants about Restrictive Practices Reference: NDIS Commision 2025-26 priorities focus: participant rights and safer services
September 10, 2025
 By Tharon Neurodivergent Consultant at helpz